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Mattila, A. S.
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting [Текст] / A. S. Mattila, H. Ro
// Journal of Hospitality & Tourism Research. – Thousand Oaks : CRIE Int., 2008. – № 1. – C. 89-107.
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| ББК У421.20-803.40+Ю94+У424.14 |
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